Business adaptability in the time of crisis
By : | April 19, 2020

Seattle’s most iconic fine dining  restaurant is now serving casual food through no-contact delivery and pick up options.

Image Courtesy: Kevin Scott/Canlis

Canlis, a fine-dining restaurant in Seattle, won the 2019 Design Icon award in the James Beard Awards, the Oscars of the food industry. Canlis not only has an unforgettable menu but a storied history and a stellar building.

Now the third generation owners, Brian and Marl Canlis have put their own stamp on the restaurant. Their goal has been to put people first. So in the current crisis too they thought of their customers and their employees first and moved very creatively from fine dining to casual food offering delivery and pick up options.

They were quick to realize that the rules of the game have been permanently changed and one cannot play by the old rules. To start with, the menu was completely changed to make it more family oriented and also to focus on meals that kids would like. They also worked to tweak the reservation platform Tock to turn the restaurant into a delivery service in a matter of days. The company’s website was redesigned to feature its new offerings. This includes an option called “community supported agriculture,” that allows customers to order a box of curated fresh ingredients supplied by the restaurant’s regular group of local farmers.

Image Courtesy Canlis
Called Family Meal, the four-course dinners can be ordered on reservation system Tock. In addition, cocktail kits and wine can also be ordered. Every Friday with a order of dinner, cocktail kits, or CSA boxes the customers receive a bingo card that allows them to compete virtually with other Canlis diners for the chance to win prizes. Diners can also enjoy piano music live-streamed every evening from the restaurant’s dining area.